- Company uniform must be always worn when working under the IT Name. Dress shoes and trousers to go along with a company T Shirt / Shirt / Jacket. Anyone not in IT uniform or in trainers will be off air until changed. (Some drivers have feet/medical issues to wear trainers) So unless you tell the office this, shoes must be worn.
- Always have a clean car inside and out. A good practice to get into, is clean your car at the end of each shift
- All hotel bookings… you MUST go into reception and make yourself known to the receptionist that you are there for a customer
- Never overtake another IT taxi on the road, especially to the airport.
- Do not clear your datahead until the customer is out of your car.
- Keep an eye on Railway Arrivals and flight arrivals.
- Use Dell M8 for jobs that you do not know where they are especially out of town jobs. It costs £5 per month to use. See Jamie in the office and he can help you with this. If you do not know Inverness well as it can be used on all local addresses and very handy for driving in the dark.
- Customer Service. Be nice and courteous to customers. It goes a long way to giving the company a good name and also a high chance you will get a tip.
- Be out your car to greet customers for all railway station and airport rank pickups.
- Always get out your car to help take luggage/shopping in and out of the car for the customer
- Report any CMAC issues within 24 hours of doing the job. Make sure you speak to the Inverness office.
- Never refuse the customer a card payment
Drivers Info
DRIVER ADVICE / RULES
Peak Times to Work
Mon – Fri
- 07:00 – 10:00
- 14:00 – 18:00
- 20:00 – last flight
Saturday
- 12:00 - 04:00
We go through quite spells most day, if you can push through the quiet spell or come back you should always make your target unless that target is unrealistic.
DISPATCH RULES
- If it's an out of town booking over the value of £100, this will go to first car town. We will keep a monthly log of activity and share this work around. Drivers will not be offered a second job in a month unless there are more jobs than drivers or there are not many drivers out at the time of booking. Reset each month.
- All pre bookings must be dispatched to the lead time. If we can't honour our pre bookings we will lose customers and business. If your pulled for a job and it's an internal the dispatcher will try get you a tie in or the next job out.
- All jobs go as follows; If it's a pre-booked job over £20 - 1st car in town. If not all jobs will go to the closest car in the area, we don't always have cars in the area, so it will get pulled from the next closest zone all the way back to town for bookings or any jobs sitting for too long with nobody bidding.
- Hotels, B & B's, Airport, Railway Station and Bus Station jobs get priority and treated like a booking for dispatching.
(All the above jobs go out as and when they come in with no wait where possible as they give us repeat work, you mustALWAYS go into reception or knock on the door to make sure they know you have arrived) - Number 1 in town doesn't mean a good job. We have a lot of work in the town centre from the office and various hotels and we also need to pull from town to cover work when we are busy and have no carsin the area as stated above
- The system is on automatic and will dispatch 99% of the jobs. So don't call and ask why you are getting the job. 99% of the time the reason will be what you have just read. We are all a team here and nobody makes mistakes on purpose.
- We run 24/7 and at times we are very busy. Every hour and day is different, so the above applies the majority of the time but on busy spells where we can't cover jobs and we have clear cars in town youwill get pulled from town for jobs just off the phone and once again if it's an internal job the dispatcher will get you a tie in or next job out.
- Any job from any Hotel in town to the Railway Station or Bus Station we will use the back car for this job. Please note all other town jobs will go to first car. If drivers don't accept from back car we will remove this and everything will go from 1st car.
- Airport - Anyone that refuses a customer from the rank to the airport railway station will get a week's ban from the airport. If you do it again, you will not get to use the airport rank again. No back car applies at the airport so don't try and send down the rank either
- Zones are open from 06.00 to 02.00 Sunday to Thursday. Friday 06.00 to Monday 02.00
- Hot zones to sit while waiting for jobs, Hilton, R/M/H, Dalneigh, A96
Our Core Values
Customer Focus
Inverness Taxis prides itself to meet our client’s travel needs. We see our customers as the reason for business growth; hence, we focus on offering customer-oriented services by making use of trained drivers and sound vehicles.
Safety
Our fleet of 150 vehicles are fully insured to provide a courier service in In this time of unsafe world, we ensure safe travel and taxi transportation that gives you peace of mind.
Dependability
We have learnt over times that customers’ trust is based on dependability of a service. Hence, Inverness Taxis values our customers’ trust and dependability throughout the travel process.
Teamwork
With our teamwork, we are motivated to provide quality service and come up with excellent innovations that aid our service offers.
Professionalism
We are equipped with experienced and qualified drivers and support service. Inverness Taxis approaches every situation and service in a professional manner with the aim of improving on our service delivery.
OUR TEAM
The Best of Professionals
HOW CAN WE HELP YOU?
Have a Questions?
If you have any comments, suggestions or questions, please do not hesitate to contact us.
Our high-quality office staff will help you and answer all your questions.
Our high-quality office staff will help you and answer all your questions.
OUR ADDRESS
55 Church Street Inverness Scotland IV1 1DR