Terms & Conditions

Thank you for visiting the Inverness Taxis website. This website is provided subject to the following terms and conditions – by visiting our website site You are deemed to have accepted them. By booking and using Our services you are deemed to have accepted all these Terms and Conditions.

These terms have been are valid from 21/04/22

  1. Definitions

In these Terms and Conditions, the following expressions shall have the following meanings save where the context otherwise requires:

1.1. “You” the person/company/organisation that makes the booking and provide Details for the Trip.

1.2. “We” and/or “Us” Inverness Taxis company, the provider of the services listed on this website, including our drivers, employees, contractors and agents.

1.3. “Terms” these terms and conditions between Inverness Taxis and You.

1.4. “Trip” the journey You wish to make from the pick-up address to the drop-off address provided by You.

1.5. “Passenger” any passenger carried in an Inverness Taxis vehicle.

1.6. “Special Requirements” any specific requirements You may have relating to disabled facilities, the gender of the driver or otherwise.

1.7. “Licensing Authority” any regional or national licensing authority responsible for licensing the operation of taxi, minicab, minibus or coach companies.

1.8. “Goods” any goods carried in an Inverness Taxis vehicle which is booked by You.

1.9. “Personal Data” the details which You provide regarding Your physical and email addresses, telephone number and Card details.

1.10. “Details” the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses and Your Personal Data.

1.11. “Agreed Pick-Up Point” the appointed place for You to be picked up as shown on Your booking details.

1.12. “Agreed Pick-Up Time” the appointed date and time for You to be picked up as shown on Your booking details.

1.13. “Booking” the booking placed by You for the supply of our services to You.

1.14. “PHC” Private hire car.

1.15. “Client” Company or organisation applying or holding an account with Inverness Taxis for the supply of transport services.

1.16. The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.

  1. Use of Website

2.1. If You use this website and/or book a trip with Inverness Taxis, You agree to these Terms as the exclusive basis which governs such booking. If you are booking on behalf of someone else, You are representing that You have their authority to accept these Terms and Conditions on their behalf.

  1. Copyright

3.1. All content on this website including but not limited to all website design, text, graphics, underlying source code is copyright Inverness Taxis unless otherwise stated. Visitors must not copy, distribute, or publish any material from this website. Without affecting our own or third party rights under copyright, you are not permitted to copy, alter or reproduce any content. Any use of Inverness Taxi’s copyright material requires the formal written permission of Inverness Taxis.

  1. Alterations to the Terms and Conditions

4.1. We reserve the right to amend and/or change these or part of these Terms at any time. Any changes and amendments will be dated and deemed valid from the date they were posted on this website.

  1. Severability

5.1. Should any provision of these Terms be pronounced invalid or unenforceable, then only the provision in question will be void, but the rest of these Terms will remain fully in effect. Instead of the invalid provision, a provision will apply that best approached the intention of the parties.

  1. Cookies

6.1. We may send a small file to Your computer when You visit the Website. This “cookie” will enable Us to track Your behaviour on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable Us to identify You and We shall not use it otherwise than in relation to this Website. You can set Your computer browser to reject cookies but this may preclude use of certain parts of this Website. We may disclose Your Personal Data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority.

  1. Bookings

7.1. The contract for the provision of the transport service is between You and Inverness Taxis.

7.2. You hereby warrant to Us that You are legally able to make the Booking.

7.3. In making a booking with Us You must provide accurate Details and are responsible for any failure to do so.

7.4. You can make a Booking using the following methods:

  • Via Our website booking system
  • Via Our booking App
  • Over the phone

7.5. We do not guarantee that we will be able to fulfil Your requirements and reserve the right to refuse any Bookings which You wish to make, and to cancel any Bookings You have made, and in such case to refund to You, in full and final settlement of any claims you might have, the Fee paid by You.

7.6. All accepted bookings are confirmed at the time of booking.

7.7. In the event, you need to amend or correct a booking you must contact Us directly. If there is a price increase caused by any change you request to the Services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested. If there is a price decrease caused by any change you request to the Services that you have booked, you will be refunded the difference in the price between the services originally booked by you, and the price of the new services you have requested. Any charge will be applied to your original payment method.

7.8. Your Details and data relating to Your Booking will be recorded by Us but Your Personal Data shall not, subject to the provisions of the Inverness Taxis Privacy Policy, be disclosed to third parties or used for any purpose unrelated to the provision of the services pursuant hereto.

  1. Payments

8.1. You can pay for your Trip at the time of Booking using the following methods:

  • via Our website Booking system
  • via Our Booking App
  • when Booking over the phone

Alternatively, You can pay for Your Trip directly to the driver when You book it over the phone.

8.2. All pre paid Bookings must be paid by Card via:

  • our website Booking system
  • our Booking App
  • over the phone

8.3. If paying directly to the driver, You can pay by Card or Cash.

8.4. If paying by Card, in the event that Your Card payment is refused by Your Card issuer for whatever reason, We will not be able to fulfil Your Booking.

8.5. We will provide You with a receipt for Payment by email to the email address you registered with the Booking.

  1. Charges

9.1. The rate of each charge shall be fixed and revised by Inverness Taxis from time to time entirely at its discretion. Charges prevailing at any particular time are set out in the tariff card available upon application. Upon any changes in the charges You will be advised of the revised tariff indicating the date on which the new tariff takes effect.

9.2. The following charges will apply:

  1. a) A minimum fixed charge for hiring.
  2. b) A meter charge based on the tariff laid down by the Highland Council as shown on the taximeter fitted in the taxicab. Meter charges commence at the Pick Up Time requested by You or, should no Pick Up Time be specified, upon the arrival of the taxi/phc, and cease on conclusion of the assignment. Inverness Taxis reserve the right to charge You where a taxi is supplied but is unable to collect the Passenger(s) for whatever reason.
  3. c) Where waiting time in excess of 5 minutes is incurred at the pick up location an additional charge for waiting time shall be levied, calculated in accordance with the tariff as laid down by the Highland Council.
  4. d) Special charges may be incurred in particular cases. Such charges will be at the discretion of Inverness Taxis but will not be made without prior reference to You.
  5. e) If you do not indicate any additional luggage when booking, resulting in a larger size vehicle being required, then the We may charge you extra. Any other extra services which are not requested when You make your booking might incur extra changes.
  6. f) In the event that You make any deviations from the route and/or address that You provided when doing the booking You may be subject to additional charges.
  1. Insurance

10.1. We are not responsible to You for, or insured in respect of, any damage or loss that may be sustained by Your Goods in the course of a Trip and it is Your exclusive responsibility to have such Goods insured in respect of such damage or loss.

  1. Cancellation of Booking and Refunds

11.1. In the event that You are not available at the Agreed Pick-Up Point within 7 minutes of the Agreed Time, it will be at Our discretion to treat Your non-availability as a cancellation and You will not be entitled to any refund of the Fare, and any Card Costs that you may have paid in advance.
11.2. In the event that you do not wish to use the Services for any reason and do not cancel the Booking by contacting Us, no refunds will be provided.

11.3. If You cancel a pre paid Booking, We will refund You as long as Our taxi/PHC hasn’t left the base. If the vehicle has already left the base You will be liable for the full cost of the Booking, We will therefore not refund You any amount.

11.4. If you haven’t paid for Your Booking and cancel it after Our taxi/PHC has left the base, You will be liable to pay Us for the full cost of the Booking.
11.5 In the event that you wish to cancel a return leg of your journey, you will not be entitled to any refund.
11.6. Any refunds due to you for cancellations will be processed to the card used to make the payment within up to 5 business days (business days being Monday to Friday). Once the refund is processed by Us it can take from 5 to 10 working days for the funds to show on your account, this depends on the Card provider that You use.
11.7. In the event that You provide inaccurate details including but not limited to an invalid or missing; postcode, postcode causing traffic violation, customer name, email address, telephone number, you will not be entitled any refund and may incur additional charges from Us in order to complete the Trip.

  1. Behaviour

12.1. We reserve the right within its reasonable discretion to terminate the Trip, if You or Your party’s conduct or behaviour is disruptive in any way and/or affects Your safety or that of the driver of the vehicle. We don’t accept liability for any extra costs incurred by You/or Your party as a result of Us doing so.

12.2. Passengers are not permitted to take alcoholic drinks onto the vehicles for the purpose of consuming them during the Trip.

12.3. The driver further reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs.

  1. Limitations and Exclusions 

13.1. We shall not undertake the carriage or delivery of:

  • money or securities, antiques, precious metals, furs, or jewellery or value, any goods or property (of whatsoever nature) of an intrinsic value of more than £50.
  • any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing Scottish Law, and/or
  • any goods or property (of whatsoever nature) which may deteriorate in transit.

13.2. We shall have no liability whatsoever for loss or damage, however arising in relation to the clause 10.1 of this agreement.

13.3. Without prejudice to the provisions of clause 10.1 the We shall not in any event be liable directly or indirectly for:

  • consequential loss (whether for loss or profit or otherwise); and/or
  • loss, damage and/or breakage to any fragile items whatsoever whether arising from the acts, omissions or negligence of Us and/or Our employees and/or agents or arising otherwise howsoever.

13.4. Without prejudice to the generality of clauses 10.1 and 10.2 in particular We shall not be liable for any loss and/or damage arising directly or indirectly from:

  • breakdown, accident, adverse weather conditions
  • any act or omission on Your part.
  • any clause, act or circumstance beyond Our control (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority, or other conditions amounting to force majeure).

13.5. Any quoted Trip or journey times are best estimates only and whilst We use all reasonable efforts to convey Passenger(s) to their destinations in the shortest possible time, We shall have no liability if a Trip or journey time exceeds any estimate given or otherwise exceeds Yours or the Passenger’s expectations for whatever reason. We shall have no liability to You or the Passenger(s) in connection with the time at which the Passenger(s) reach or fail to reach the destination.

13.6. If We cancel a Booking We shall have no liability to the You or intended Passenger(s) if We have used our reasonable endeavours to fulfil the Booking and to notify the You of the cancellation.

13.7. You shall notify Us of any claim or complaint within one month of the date of the journey or, if later, the first date on which You became aware of (or if sooner should have been aware of) the matter.


  1. Credit Account Application

An application form must be completed and send it to Inverness Taxis. A contract will be concluded only upon the issue by Inverness Taxis to the Client of written confirmation that the application has been accepted.

  1. b) Inverness Taxis reserves the right in its absolute discretion, and without giving reasons, to reject this application and to decline to enter into a contract.
  2. c) A contract shall only be concluded on the terms and conditions laid out herein. The contract shall be personal to both parties and absolutely nonassignable.
  3. d) The Client shall notify Inverness Taxis of any change in the particulars shown on the Credit Application Form. Alterations take effect on the date shown in a confirmation notice issued by Inverness Taxis to the Client.
  1. Account Bookings

15.1. Inverness Taxis will accept no bookings unless the Client account number is quoted.

15.2. Inverness Taxis is entitled to assume that any person who correctly quotes the correct account number and Client name has authority to make Booking(s) on behalf of the Client. The Client is solely responsible for safeguarding the confidentiality of such numbers and shall be liable for the costs of all bookings made by any such person whether or not authorised by it.

  1. Account Payments

16.1. Invoices are issued to the Clients address shown on the Credit Application Form. A statement of account will be issued at the end of each month.

16.2. Settlement in full is due no later than the number 30 days after the invoice date.

16.3. Inverness Taxis reserves the right to charge interest on unpaid accounts in accordance with the “Late Payment of Commercial Debts (Interest) Act 1998”

16.4. The Client shall pay Inverness Taxis any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue account.

16.5. We charge 10% admin fee on the invoice total.

16.5.Queries must be notified in writing or email to Inverness Taxis within 14 days of receipt of the account after which date the Client shall not be entitled to dispute the amount save for manifest or gross error.

  1. Termination of Account

17.1. The account is terminable by either party in writing giving seven days notice at any time without reason being given and may also with immediate effect be terminated by Inverness Taxis without notice at any time if any amount due is not paid by the Client.

17.2. Upon termination of the account for whatever reason all sums payable to or chargeable by Inverness Taxis or otherwise appearing on the Clients account shall become immediately due and payable in full if not already due and payable.

  1. Disputes and Governing Law

18.1 The parties hereto submit to the exclusive jurisdiction of the Courts of Scotland.